Frequently Asked Questions?
What time
should I arrive?
Please arrive approximately 15 minutes prior to your scheduled service time to
give yourself enough time to complete a short intake form and change into a
robe. If you arrive late, your technician may need to shorten your service in order
to stay on time for the next client.
What
should I wear?
If you are receiving a massage or body treatment, you will be given robe and
spa slippers or sandals. You should undress to your level of comfort - many
guests choose to undress completely and others choose to leave on their
underwear. Either way, please keep in mind that you will be draped for privacy
throughout your treatment.
What is
the cancellation policy?
Please give us at least 12 hours notice if you need to change or cancel your
appointment. Otherwise, we will bill you for the entire scheduled session.
What is
expected of me during my treatment?
Please keep in mind that your time at Serenity Massage Therapy is about YOU,
and your technician wants to know if you are uncomfortable in any way.
Communicate with your technician if you experience any pain or if you would
like her to adjust pressure or technique. Otherwise feel free to remain silent
and drift off during your service - this will not offend your technician!
Do you
sell gift certificates online or by phone?
Currently you can only purchase gift certificates by phone or in-house. Phone
orders can be mailed or overnight mail (for an additional fee). You may
purchase a gift certificate for specific services or for any dollar amount. All
gift certificates can be used towards any product and/or service of the value
purchased. There are no cash refunds on gift certificates. Gift certificates do
not expire; however, Serenity Massage Therapy menu items are subject to change,
and a gift certificate purchased for a specific service may need to be
supplemented by a price increase.
What forms
of payment do you accept?
Cash, Checks, Visa, Master Card, Discover.
A $30 fee will be charged on
returned checks.
Call now for an appointment!
Serenity Massage Therapy
(410) 770-3573
lbishop@serenitymassageineaston.com
